Name: Skinlike HD Lace 100% Real Human Hair Wigs Glueless Wigs Human Hair 16-32 Inch Straight Human Hair Wigs 4X4/13X4/13x6 HD Lace Frontal Wig Pre Plucked
Brand: Hotbabewig
Price: 171.06 USD
Availability: InStock

Step 1. Kindly contact us within return window, and provide photos showing the unused, unaltered product.
👉Contact us

Step 2. Our service team will provide a nearest return address, along with alternative solutions that may interest you:)

Step 3. After sending order back, kindly provide tracking number (mandatory), for us to locate your package timely.

Step 4. Kindly allow some time for warehouse to sort out and inspect returned item(s).
After delivery, we usually arrange your refund/exchange in:

Ⅲ. Responsibility and Cost

Standard Returns: If you are returning your order for reasons other than a defect or damage, the return shipping costs will be your responsibility. Please be aware that return shipping charges will not be refunded.

Defective or Damaged Items: If the item you received is defective, damaged during shipping, we will cover the return shipping costs in ways of our choosing. Please contact us within 7 days of receiving the item so we can either arrange a pre-paid return label (for selected regions only) or provide a reimbursement for the actual return shipping cost.

Expedited Delivery Charges: Refunds do not apply to any additional charges incurred for expedited or premium delivery services that you may have chosen voluntarily. These costs are non-refundable, even in cases of return or cancellation.

2. Refund Policy

Once we formally notified you regarding a refund, it will be issued from our account within 1 business day (may take longer during weekends and holiday). Due to processing delay between different financial institutions, it may take 3-7 business days before the amount shows up in your account.

For return & refund schedule, please refer to Ⅱ. Return Process section above.

Refunds can only be issued to the original payment account used to place the order.

Any currency conversion fees or processing charges levied by PayPal or customer's bank/payment institution, cannot be refunded by us.

Kindly contact your bank/payment institution directly for specific details.

3. Cancellation Policy

Ⅰ. Cancellation Request Timeline

Standard Orders: When order is still being processed (not shipped yet), customers may request to cancel their order within 24 hours of placement without incurring any fees. If the order is already shipped, we may not be able to cancel the order directly, and the customer is responsible for any return-related cost. To initiate a cancellation, please contact our customer service team promptly.

Customized Products: For orders involving customized products (e.g., personalized wigs or bundles), cancellations are accepted within 12 hours of placement without penalty. After this period, if production is commenced (based on our internal system), cancellation requests will not be accepted.

Ⅱ. Order Status Considerations

Unprocessed Orders: If your order has not yet been processed or shipped, we will cancel it upon receiving your request and issue a full refund to your original payment method.

Shipped Orders: Once an order has been shipped, it cannot be canceled. You may consider initiating a return upon receipt, subject to our Return & Refund Policy.

Ⅲ. Cancellation Fees

Standard Cancellation: Cancellations made within the specified timeframes (24 hours for standard orders, 12 hours for customized products) are free of charge.

Shipped Orders: If the order has already been shipped, cancellation is not possible. You may initiate a return upon receipt, adhering to our Return & Refund Policy.

Ⅳ. Refund Process

Eligibility: Refunds are applicable for cancellations made within the allowed timeframes or for orders that cannot be fulfilled as requested.

Processing Time: Approved refunds will be processed within 3-5 business days. The time taken for the refund to reflect in your account depends on your payment method and financial institution.

Method: Refunds will be issued to the original payment method used at the time of purchase.

Ⅴ. Exceptions

Force Majeure: In events beyond our control (e.g., natural disasters, pandemics), HOTBABE reserves the right to modify or cancel orders. Affected customers will be notified promptly, and appropriate refunds or alternatives will be offered.

Customized Products: Due to their personalized nature, customized products have a limited window for cancellation. Once production begins, cancellations are not possible.

4. Exchange Policy

The exchange process mirrors the return procedure. Upon approval, the new item will be shipped within 3 business days after receiving the returned product.

5. Customer Priority:

Our top priority is to protect our customer's interests. We ensure careful packaging, but once the package is with the courier, events are beyond our control.

If you receive a package with damaged outer packaging, inspect the contents thoroughly, take photographs, and contact us immediately.

Claims for compensation need to be filed within 7 days of receiving the package to be considered.